FAQs

At SGBUY, we are committed to delivering your orders quickly and securely. Our goal is to ensure that your items arrive in excellent condition, with fast processing and reliable delivery options to suit your needs.

Standard Shipping

Orders are typically processed and shipped within 1-2 business days.

Delivery is usually completed within 3-5 business days, depending on your location.

Do You Provide Self Collection?

Currently, SGBUY does not offer self-collection as a standard option. However, for large bulk orders, we may make special exceptions on a case-by-case basis. If you require self-collection for a significant order, please contact us in advance at contact@sgbuy.shop to discuss arrangements.

Return & Replacement Policy

Returns are accepted within 7 days of receiving your order.

Returns/replacements are only valid for defective or damaged items.

No returns or replacements will be accepted for change of mind.

Claims & Issues

Any claims for damaged, missing, or incorrect items must be submitted within 7 days of delivery.

Claims must be made in writing, accompanied by supporting documents and relevant receipts.

Please submit all claims to contact@sgbuy.shop for assistance.

For any further inquiries regarding shipping or special delivery requests, feel free to reach out to us at contact@sgbuy.shop.